What are the responsibilities and job description for the Business Development Center (BDC) Representative position at Bethlehem Ford?
We're hiring an Automotive Business Development Center (BDC) Representative to connect with customers and support their service experience. Strong communication, attention to detail, and a customer-first mindset are key to success in this role.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Benefits:
- Base Pay plus Commission/Bonus Plan
- Health, Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Flexible Work Schedule
Responsibilities:
- Answer inbound calls and make outbound calls across departments
- Engage with customers to understand their needs and provide accurate info
- Log calls, appointments, and follow-ups in the CRM system
- Stay up to date on products, promos, and policies to better assist customers
- Manage spreadsheets and navigate multiple tabs/screens
- Schedule and confirm appointments
- Report missed opportunities or escalations to management
- Collaborate with the team to deliver a great customer experience
- Assist with special projects as needed
Requirements:
- High school diploma or equivalent
- 1–2 years of office experience preferred
- Comfortable talking on the phone and helping customers
- Positive attitude, strong work ethic, and dependable
- Team-oriented with strong multitasking and organizational skills
- Eager to learn and improve continuously
- Familiar with Microsoft Excel, Word, and basic computer skills
- Good phone etiquette and follow-through
- Strong customer service mindset
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.