Senior Manager-Global Property Management Systems - Single Pane Of Glass (SPOG)

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Job Summary

The Sr. Manager, Global Property Management Systems (GPMS), is part of the Global Operations (GO) Department, which is known for taking ideas into implementation across all brands, disciplines, and continents. This role is part of the Global Platform Operations PMS team which delivers innovative business solutions to ensure our company and brands stay relevant and competitive. We provide a strategic and operational lens to activate technology for enhanced and effective associate and guest experiences. We partner with IT, Reservations, Finance, Loyalty and many more to bridge operations and technology while advocating for properties. Our team strives to be forward thinking while continuously improving existing solutions.

This position will provide operational input, support, and PMS subject matter expertise to support designing, building and execution of a newly integrated property management system. This position also plays an active role in supporting the future PMS strategy including providing input into testing, training, deployment, and support.

The core focus areas for this role are:

1. Provide select service operational subject matter expertise for the newly integrated PMS product
2. Support new PMS related change management materials, system integrations and deployment needs
3. Operationalize requests and enhancements delivered through new PMS

Candidate Profile

Required Education

• 4-year Bachelor’s degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management or related major plus 5 years of hospitality leadership experience, OR related work experience  

Required Experience

• 3 years of hotel systems experience or other relevant experiences using LightSpeed and FSPMS
• Solid ability to manage multiple tasks and projects
• Ability to problem-solve and leverage resources to optimize department capabilities
• Strong oral and written communication skills; able to collaborate effectively with others in a cross-functional team
• Experience working with international teams and supporting global systems and operational processes

Preferred Experience

• LightSpeed and FSPMS property management systems experience highly preferred
• Able to listen and incorporate new information and viewpoints.
• Equipped with strong presentation, verbal and written skills, attention to detail
• Be self-directed to influence and collaborate across multiple areas of the organization while creatively maximizing resource utilization
  • Comfortable in a deadline-driven environment, often with changing business priorities
  • Able to manage multiple projects simultaneously
  • Experience with other Marriott Property Management Systems, including FOSSE and OPERA

Core Work Activities

1. Enable Property Management Systems (Pms) Strategy

• Support new enhancements that impact Amadeus PMS
• Support Hotels and support teams with process and business-related questions
• Create and manage standard processes to support new tasks and organization

1. Provide Property Management System Subject Matter Expertise

• Work with Stakeholders of other disciplines to identify operational needs and enhancements
• Work with Continent business leaders
• Provide operational input into Amadeus PMS and cross-PMS enhancement designs to ensure operational requirements are met effectively
• Lead PMS impacting projects from the operational/business perspective

1. Support Development Of Change Management Materials

• Supports development and maintenance of PMS knowledge, MGS pages and other documentation
• Communicates concepts in a clear and persuasive manner that is easy to understand
• Works with continent teams to draft communications regarding PMS impacts and enhancements

1. Analyze And Present Recommendations From Case Data 

• Partner with iT Organization to provide operational input into support process and ensure process is in place to manage business requests from hotels
• Generate and provide accurate and timely results in the form of reports, presentations, etc.

Management Competencies

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Source: Hospitality Online