Case Manager (Residential Programs)

At Bethesda House, our goal is to end the cycle of poverty and homelessness - not just manage the symptoms. Our teams work to address each individual on a holistic level so they feel heard, respected, and safe in our care. We offer hands-on help to address chronic homelessness, mental health, substance abuse, disability, and systematic poverty by offering innovative solutions and proactive services to the most vulnerable in Schenectady County. We provide integrated primary care and behavioral health treatment programs and assist with providing access to financial and educational resources where applicable.

Help individuals move from crisis to stability.
We’re looking for a dedicated Case Manager to support individuals experiencing homelessness across our residential housing and emergency shelter programs. This role blends direct client support, care coordination, and advocacy to help people achieve stability and long-term success.

Onsite, full-time (40 hr/week), Non-exempt position
Pay Rate: $26/hour based on individual skills and experience
Schedule: M-F, 8am-4:30pm 

Key Responsibilities:
Provide Direct Case Management

• Conduct intakes, assessments, and individualized service planning
• Meet regularly with residents to track progress and achieve goals
• Provide counseling, crisis intervention, and advocacy

Support Housing & Stabilization

• Assist with income, benefits, and housing transitions
• Connect clients to community resources and services
• Coordinate care across residential, shelter, and social work programs

Collaborate & Coordinate

• Work closely with internal teams to support client outcomes
• Participate in case reviews and community meetings

Data & Compliance

• Maintain accurate documentation and HMIS data
• Ensure compliance with agency and funding requirements
• Protect confidentiality and maintain professional boundaries

Transportation Support

• Transport clients to appointments as needed using agency vehicles

Qualifications

• Bachelor’s degree in Human Services or related field plus 2–3 years’ experience in homelessness or human services
• Strong communication, organization, and problem-solving skills
• Experience with data systems and reporting (HMIS a plus)
• Valid NYS Driver’s License and reliable transportation

This description does not contain a comprehensive list of duties, responsibilities or activities that are required of the employee. Additional duties and responsibilities may be assigned as needed and at any time with or without notice. All offers of employment are contingent upon successful completion of a background check including a DMV record search if driving is required for the position.