Assistant Enrichment Coordinator

BETHESDA

Assistant Enrichment Coordinator

Job Summary:
The Assistant Enrichment Coordinator plays a vital role in enhancing the lives of Bethesda’s community members by supporting the planning and execution of activities and events within the Enrichment Center. This position collaborates closely with the Enrichment Coordinator and serves as a key contributor to creating engaging opportunities for internal residents, fostering community connections, and ensuring exceptional customer service. Responsibilities also include preparing and serving food items such as sandwiches, wraps, and salads; taking and fulfilling food and beverage orders; and supporting daily coffee and bistro offerings.                                                                            

Job Relationships:

                A. Reports to: Enrichment Coordinator

B. Interrelationships with: Culinary Directors, Activity and Volunteer Director, Scheduling Coordinators, Maintenance and Housekeeping

C. Supervisory responsibilities (or internal contacts): Collaborates with Café team

D. External Contacts: Vendors, suppliers, service providers, community members

Hours of Work:  64-80 hours per period, some flexible hours to oversee different shifts. No scheduled weekends but occasional support on weekends is expected.

Dress Code:  Business Casual

Essential Requirements of Work: (Minimum qualifications necessary to function at full productivity) 

A. Education and Training: 

a. ServSafe Certification 

b. High school diploma

B. Experience: 

a. Experience working in aging services 

b. Experience in the food or café industry 

c. Experience in assisting with recreation planning and implementation

C. Personal: 

a. Proficient in spoken English 

b. Enthusiastic about personal and leadership growth, with a focus on developing knowledge in café operations, recreation, coffee, food, and staff development 

c. Ability to assess needs and implement changes based on objective criteria 

d. Highly effective communication skills

D. Job Knowledge (Specific): 

a. Comprehensive understanding of food safety 

b. Understanding of inventory controls 

c. Awareness of federal and state regulations 

d. Familiarity with recreation planning

Physical Demands of the Job:

1. Sits, stoops, bends, and walks intermittently during the workday
2. Lifts up to 50 pounds occasionally
3. Possible exposure to burns, cuts, falls, and scalds

Mental Demands of the Job:

1. Problem-solving
2. Active participation in teamwork within the department

Quality Performance results in:

1. Satisfied customers
2. Increased utilization of the Enrichment Center by Bethesda’s residents, tenants, clients, club members, and team members
3. Enhanced engagement opportunities for Bethesda residents, promoting longer stays
4. Positive community interactions within the Enrichment Center

Principle Job Responsibilities:

Support in coordinating and implementing engaging activities and events for the Bethesda community. 

1. Assist in creating monthly calendars for activities hosted within the Enrichment Center 
2. Collaborate with the Recreation department to identify residents' interests 
3. Assist in engaging community partners to bring external events into the Enrichment Center 
4. Collaborate with residents, resident family members, and friends to schedule reservations and meet their needs
5. Provide staffing support for scheduled activities 
6. Contribute to the growth of resident groups and clubs. 

Assist in hiring, training, scheduling, motivating, and supervising staff.

a. Participate in interviews and hiring processes in conjunction with the HR department

b. Support staff in resolving issues with customers and delivering excellent customer service

c. Contribute to on-the-job training on processes, customer service, and recreation implementation

d. Collaborate with scheduling coordinators to ensure adequate staffing

e. Assist in addressing call-ins, demonstrating flexibility and problem-solving skills

f. Participate in performance appraisals and corrective actions as necessary

g. Promote a positive attitude and employ strategies to motivate team members

Support in ordering, inventory management, and finances.

1. Support in ordering merchandise for the Gift Shop 
2. Assist in overseeing inventory 
3. Contribute to menu development and adjustments as needed
4. Assist in managing a system for receiving payments from customers

Assist in ensuring the café provides quality beverages, adhering to all recipe and presentation standards, maintaining compliance with Minnesota State Department of Health regulations, and department policies and procedures. 

1. Contribute to the direction of the receipt, storage, and issue of food products 
2. Support in maintaining records to meet department policies and procedures 
3. Stay informed about regulations and department policies and procedures, ensuring daily implementation

Professional and Personal Growth:

• Report for and leave the work area on a timely basis
• Participate in the annual performance evaluation process
• Set yearly personal goals
• Participate in all required in-service programs at Bethesda
• Maintain professional conduct and a pleasant, friendly attitude towards staff, residents, and visitors
• Demonstrate a willingness to learn and adapt to meet emerging needs