Assistant Retail Manager

Bethel Woods Center for the Arts is a nonprofit organization located at the historic site of the 1969 Woodstock festival. We are committed to building upon our rich history of peace and music by providing extraordinary experiences and access to the arts. Our friendly and enthusiastic sales team helps to create the best possible shopping experience for our guests by cultivating an entertaining, fun, exciting, and memorable atmosphere.

The Bethel Woods Museum Store is a cultural gift shop located next to the Bethel Woods Museum that showcases the history of the 60’s and the 1969 Woodstock festival. Our accompanying store features products inspired by the 60’s, but with a contemporary flair. Managers in this position will also oversee our General Store (on the campgrounds), pop-up concert shop, and other seasonal event spaces.

The Assistant Manager, Retail serves as a key leader of Bethel Woods' retail operations, ensuring a seamless and engaging shopping experience that aligns with the spirit of Woodstock. The Assistant Manager is responsible for the day-to-day management of our stores including inventory control, customer service, visual merchandising, and e-commerce order fulfillment. This role requires active supervision on the sales floor, serving as the bridge between sales associates and upper management.

Due to having multiple locations on-site, we are seeking individuals who are flexible to work in both indoor and outdoor retail spaces. This position runs seasonally, typically March through December.

Job Duties:

Staffing & Team Management

• Train, mentor, and guide sales associates to meet performance standards and provide exceptional customer service; assist with onboarding new hires.
• Manage associate shift coverage and break times to ensure optimal staffing levels at all times.
• Regularly communicate expectations, set daily sales incentives, and actively address staff performance issues, ensuring a positive and productive work environment.
• Maintain a professional appearance and dress code for all staff members.

Store Operations

• Oversee the daily opening and closing of the store, ensuring all cash handling procedures are followed.
• Perform weekly bank deposits, manage petty cash, and secure change as needed.
• Proficiently manage point-of-sale (POS) systems, including Square for Retail and Square Online.
• Maintain inventory of store supplies (bags, tissue paper, packing materials) and reorder as necessary.
• Ensure the store is clean, organized, and consistently stocked by following the daily task checklists.
• Collaborate with the Retail Director to update visual displays according to seasonal themes and events.

Inventory & Product Management

• Receive and process purchase orders, ensuring products are ticketed and displayed in a timely manner.
• Conduct regular cycle counts and inventory checks to prevent stockouts and overages.
• Communicate with the Retail Director on product sell-through, restocking needs, & customer feedback.
• Ensure associates are knowledgeable about product details, including materials, manufacturers, and unique selling points.
• Maintain our system for tracking inventory, damages, and returns.
• Manage online orders through Square Online, ensuring accurate and timely order fulfillment.

Job Requirements:

• Must be available to work a flexible schedule including evenings, weekends, holidays, & late-night concerts; willing to cover shifts as needed, especially during high-traffic events and peak season.
• Schedule will vary seasonally; adaptability to changing hours is required.
• Candidates for this position must enjoy working outdoors and in a fast-paced environment.
  
• Ideal candidates should have 2 years of retail management experience or equivalent qualifications such as a college degree in fashion, business, or related field.
• Familiarity with inventory management, stockroom operations, and e-commerce platforms.
• Enthusiasm for music, history, and art (particularly related to Woodstock) is a plus.
• Strong customer service and communication skills, with the ability to engage a diverse customer base.
• Self-motivated, with excellent leadership and team management capabilities.
• Proficiency in POS & OMS systems (Square preferred) and general computer skills.
• Strong organizational skills and attention to detail in managing inventory and store operations.
• Ability to work both independently and as part of a collaborative team.