Key Account Coordinator

Key Account Coordinator

The Key Account Coordinator provides operational and communication support for Bethel's strategic customer accounts. This role focuses on shipment visibility, tracking, delivery communication, routing updates, and customer service support to ensure a consistent and positive customer experience.

This position will work closely with Account Managers and Operations personnel to support customer-specific requirements and maintain timely communication throughout the shipment lifecycle.

This position will initially focus on supporting one of Bethel's largest strategic customer accounts, with the opportunity to expand support responsibilities across multiple key accounts as programs and processes continue to evolve.

Core Responsibilities

• Track shipments from pickup through delivery using transportation management and tracking systems; ensure tracking information remains current and accurate.
• Communicate status updates, estimated arrival times, and delivery notifications to consignees, dealers, and customer contacts.
• Update routing information and delivery schedules as needed.
• Coordinate delivery appointments and confirmations when required.
• Manage customer-specific communication programs and service requirements.
• Maintain accurate shipment notes, consignee contact information, and communication records.
• Identify shipment delays, service issues, or exceptions and escalate appropriately.
• Support Account Managers with daily operational activities and customer requests.
• Assist with customer visibility initiatives, process improvement projects, and implementation of shipment visibility and automation tools.

Preferred Qualifications

• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to manage repetitive tasks with a high degree of accuracy and consistency.
• Strong follow-through and accountability.
• Comfortable working with technology platforms, transportation software, and communication tools.
• Ability to multitask in a fast-paced environment.
• Prior logistics, transportation, customer service, administrative, or operations experience preferred.
• Proficiency with Microsoft Office and Google Workspace preferred.

Key Traits for Success

Detail-oriented · Reliable · Organized · Process-driven · Customer-focused · Positive attitude · Strong communicator · Team player · High accountability

Career Growth Opportunity

This position provides exposure to transportation operations, customer service, shipment visibility, and strategic account management. Successful candidates will have opportunities for advancement into account management, operations, carrier sales, and other logistics leadership roles.

Success in This Role

Success will be measured by communication accuracy, timely shipment updates, customer responsiveness, tracking compliance, proactive issue identification, and overall support provided to key account operations and customer satisfaction.