Clinic Case Manager

Position Description:

The Clinic Care Manager will support and assist the providers with the daily tasks related to this position. These tasks include coordination of services for patients, management of specialty referrals and support of patients in care and identifying relevant resources. The Clinic Care Manager will assist with the collaboration and outreach to outside providers to provide seamless transitions of care, assist in providing patient education and assisting with access to applicable resources. The Clinic Care Manager works to promote timely access to needed care, comprehensive and continuity of care, and the enhancement of patient well-being. The Clinic Care Manager is a blended position which will require a balance of administrative support duties along with having a working knowledge of Medical Assistant duties.

Position Qualifications:

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  Education: High school or GED equivalent required, associate degree or related certification preferred (e.g. CMA, NCMA or working towards a degree).
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  Experience: A minimum of two (2) years of experience working in the health
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  Licenses, Certifications: CPR or 1st Aide required within 6 months of
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  Specialized Skills: Must have working knowledge in the medical
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  Preferred Qualifications: One to two years of experience working in case

Position Responsibilities and Essential Functions:

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  Record patient history and personal information
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  Measure vital signs, such as blood pressure and record appropriately
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  Help providers with patient examinations
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  Give injections or medications as directed by provider and as permitted by State Law

o    Schedule patient appointments

o    Draw and prepare blood/bodily fluids for laboratory tests and send outs

o    Enter patient information into EHR

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  Direct patient care to ensure patients' needs are met and clinical policy is followed
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  Update and revise patient health care plans as needed
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  Demonstrate knowledge in medical care; such as diagnostic procedures, medication, symptoms, and other treatment-related therapies
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  Evaluate and determine the needs of patients
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  Ability to review and evaluate individualized plan of care effectiveness

o    Consult with providers, as appropriate, to collaborate in patient care and performance improvement activities

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  Create care plans including objectives, goals and actions designed to meet patient's needs
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  Implement and monitor the care plan to ensure the effectiveness and appropriateness of services
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  Provide referrals to appropriate community resources and other healthcare facilities; facilitate access and communication when multiple services are involved; monitor activities to ensure that services are actually being delivered and meet the needs of the patient, coordinate services to avoid

Refer to provider any patient whose health status has declined. Follow-up on the referral

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  Provide patient consultations
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  Clinically assess client's medication adherence
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  Administers nursing care as ordered by the provider

Other Duties:

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  Medical Assistant duties as necessary
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  Type reports, memos, letters and other documents using word relevant computer software.
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  Perform general office duties such as ordering medications and maintaining records management database
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  File and retrieve medical documents, records and reports.
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  Make travel arrangements for