Property Manager

General Summary:

The Property Manager oversees the daily operations for the site and performs a key function as part of the management team. The Property Manager is responsible for leasing up all units, coordinating maintenance repairs, work orders, and capital repairs with the maintenance staff, and handling resident issues and concerns. The Property Manager works cross departmentally with all other departments, including the main office, maintenance, food services, resident services, activities, etc.

Overview of Responsibilities

• Managing the application process. Soliciting, receiving, recording, and qualifying applicants for residency.
• Screening applicants for residency based upon the tenant selection plan. Performing required functions of the screening process such as criminal checks, background checks, etc.
• Maintains custody and oversight of all resident files and records ensuring their security and limiting access.
• Conducts evaluations and certifications of all applicants and re-certifications for current residents to determine eligibility for tenancy and/or subsidy programs for which tenants may be eligible.
• Utilize property management software daily to track applicants, resident files, and perform data entry.
• Ensure compliance with all federal, state and local regulations.
• Participate in the annual operating budget process and the capital budget process.
• Attend staff meetings as required that involve management, maintenance, resident services, or other necessary meetings.
• Perform routine inspections of the building and grounds and create work orders for any areas requiring attention.
• Maintain and promote positive resident relations, acting as in intermediary when necessary to ensure a safe and positive living environment for all residents. Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
• Market and promote all programs to applicants, residents, families and others that may have interest. This includes all resident services programs (Food Services, Personal Care, Assisted Living, Activities, Transportation, etc.)
• Protect company values by keeping information confidential.
• Update job knowledge by participating in educational opportunities.
• Provide support and assistance as needed during annual audit process.
• Provide superior customer service to all residents, families, co-workers, vendors, etc.
• Be available and on-call during off hours in case of emergency.
• Other Duties not listed here.

QUALIFICATIONS, SKILLS, AND ABILITIES

• Associates or bachelor’s degree in Business, Management, or a related field is highly recommended.
• Minimum of 4 years’ experience in property management is required
• Excellent customer service skills and the ability to develop a rapport with the residents and
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
• Strong communication (written and verbal) and interpersonal skills
• Ability to pay close attention to detail with a high degree of accuracy
• Good organizational and time management skills
• Strong computer literacy in MS Word, Excel, and Outlook
• Experience with property management software is highly recommended
• Experience with Section 8 and HUD programs is required for this position
• Experience and knowledge of Massachusetts Assisted Living regulations is preferred

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to read, write and communicate in English is required.
• Office environment; minimal lifting, kneeling, or bending. Must be able to sit for long periods of time.
• Telephone, email, fax, and interpersonal communication skills.