What are the responsibilities and job description for the Central Scheduler position at Beth Israel Lahey Health?
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
40hpw; Day Shift 9:00am-5:30pm; Monday-Friday; On-site at Cordage Park, Plymouth, MA
Originally posted 3/6/26, updated 3/24/26
Job Description:
Duties/Responsibilities
- Responsible for verification of complete orders/ selection of the correct procedure / test to be done based on the physician order, verifying insurance eligibility, checking medical necessity of test against diagnosis, referral and/or authorization verification and co-payment identification.
- Responsibilities also include taking patient phone calls to schedule or reschedule appointments, verifying and obtaining accurate patient demographic information, providing exam preparation instructions, and informing patients of any co-payment responsibilities.
- This is all done as efficiently and quickly as possible while maintaining a pleasant and helpful demeanor and ensuring that all procedures are followed in a manner that is consistent.
- This position works closely with the departments it schedules for as well as with physician offices.
- Performs clerical duties as assigned by and under the direct supervision of the Central Scheduling Supervisor.
It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.
Education/Experience Required
- A minimum of 2 years Patient Access /Patient Registration, Scheduling, Patient Accounts, or Physician Office experience required, in which there was direct hands on of verification of eligibility, obtaining referrals and authorizations, and/or registration of demographic and insurance information.
- Medical terminology is required.
- Problem solving, customer service with strong interpersonal skills.
- Must type accurately 30 WPM.
- EPIC experience a plus.
- Ability to work quickly and interact in a helpful, pleasant and courteous manner. A majority of the position is working in a call center like atmosphere taking calls from patients one after another. The ability to stay seated without interruption or distraction is required.
Registration/Certification
N/A
Physical/Environmental Requirements
This job requires mostly sitting, with periodically walking to fax if needed, some bending, reaching, standing, and lifting not more than 10 lbs. Constant use of hearing, sight speech and touch. Frequent keyboard and telephone use. Constant concentration and problem solving.
Pay Range:
$18.81 – $33.00
This position is covered by a collective bargaining agreement. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. The pay range for this position is established and governed by the terms of the applicable collective bargaining agreement. Employees hired into this position will receive compensation consistent with the terms of the applicable collective bargaining agreement.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Salary : $19 - $33