Surgical Scheduler

Company Description Beth Israel Lahey Health System Surgery Center Plymouth, LLC is a Medicare-certified ambulatory surgery center specializing in advanced orthopedic procedures, including same-day total joint replacements. Located in a modern, state-of-the-art facility, the center is designed for surgical, diagnostic, and therapeutic orthopedic care in a convenient and comfortable setting. The team focuses on delivering high-quality, efficient care that allows patients to return home the same day when appropriate. The center’s mission is to provide compassionate, leading-edge orthopedic surgical care, one patient at a time, while maintaining a supportive environment for patients, families, and staff.
Role Description The Surgical Scheduler is a full-time, on-site role based in Plymouth, MA. This role is responsible for coordinating and scheduling surgical procedures, ensuring accuracy and completeness of all required patient and procedure information. Day-to-day tasks include obtaining and verifying necessary authorizations, confirming insurance details, and coordinating surgery dates and times with surgeons, anesthesia providers, and operating room staff. The Surgical Scheduler will communicate with patients to provide instructions, review preoperative requirements, and address scheduling questions in a professional and supportive manner. The role also includes maintaining up-to-date schedules in the electronic system, collaborating with clinical and administrative teams to optimize operating room utilization, and adhering to all organizational and regulatory guidelines.
Qualifications

• Strong knowledge of Medical Terminology to accurately schedule procedures and communicate with clinical staff.
• Understanding of Medicine and orthopedic surgical procedures sufficient to manage scheduling details and preoperative requirements.
• Excellent Communication skills, including clear verbal and written communication with patients, clinicians, and administrative colleagues.
• Demonstrated Customer Service abilities, with a focus on empathy, professionalism, and responsiveness in patient interactions.
• Commitment to high-quality Patient Care, ensuring that scheduling processes support patient safety, comfort, and timely access to services.
• Prior experience in a surgical scheduling, medical office, or ambulatory surgery center setting preferred.
• Proficiency with electronic health records (EHR) and scheduling software, along with strong organizational and time-management skills.
• High school diploma or equivalent required; additional coursework or certification in healthcare administration or medical office procedures is a plus.