Welcome Desk Coordinator

SUMMARY

The Welcome Desk Coordinator will provide administrative support at Beth El Synagogue - a large, dynamic Conservative congregation in St. Louis Park, MN. The entire staff and clergy team at Beth El Synagogue enjoy a collaborative work environment focused on serving the needs of the congregation. Key job requirements for the Welcome Desk Coordinator will be to provide a warm and welcoming presence to congregants and outside callers while ensuring the building security protocols are followed.

This is a part-time position that reports to the Associate Director.

Compensation is $16/hour at 21.5 hours per week (Mon-Thursday 1:00 – 5:30 pm and Friday 1:00 – 3:30 pm)

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have a professional demeanor, positive and proactive attitude; good judgement and be reliable.

• Must demonstrate strong verbal and written communication skills, and ability to maintain confidentiality when needed.
• Must pay great attention to details and be able to multitask.
• Able to work efficiently independently as well as work effectively on a team.

WELCOME DESK COORDINATOR

• Provides excellent customer service by warmly welcoming all guests and checking them into our building following our security protocols.
• Notify relevant staff when visitors arrive for scheduled appointments.
• Manage the phones:
  1. Answer and direct incoming calls
  2. Clearing and directing all voicemails left after hours
  3. Break down the phones for storage over the weekend and set up on Monday mornings.
• Accept and route daily mail and accept packages as needed.
• Keep the Welcome Desk clean and organized. 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highschool diploma or GED or previous experience in a similar role.
• Working knowledge of Microsoft Office (Word, Excel, Outlook) Constant Contact, and Customer Relationship Management (CRM) software
• Familiarity with Jewish customs preferred
• Excellent verbal and written communication skills
• Organized and has great attention to details.
• Has discretion with confidential and sensitive issues.

WORK ENVIRONMENT

• Indoor office environment at Beth El Synagogue
• Works with and around others
• Frequent interaction with congregants and guests

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Combination of walking, sitting, standing in an office setting
• Constant written and verbal communication
• Ability to sit at a desk for prolonged periods working on a computer.
• Performs light work with occasional lifting, stooping, kneeling, bending or climbing. Exerting up to 20 pounds of force occasionally, or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects.