Housing First Case Manager

JOB DESCRIPTION

JOB TITLE: Housing First Case Manager

SUPERVISOR: Director of Shelter Services

JOB TYPE: Full-time

STATUS: Exempt

SALARY: Up to $54,000.00

Beth-El Center (BEC) is growing and refining its organization structure to support future initiatives as defined in the Center’s strategic plan. The Center enjoys wide community visibility and support in the region as evidenced by its recent election as Nonprofit of the Year by the membership of the Greater Milford Chamber of Commerce.

The Beth-El Center is a 501c3 organization that provides support services and advocacy to those experiencing homelessness and hunger within the Greater Milford community. Through our 34-bed homeless shelter, permanent supportive housing, food service programs, diversion services and outreach and engagement efforts, we offer individuals, families and veterans’ long-term solutions to help them reclaim their lives.

SUMMARY: The Housing First Case Manager provides support services to guests in a low-barrier facility that promotes a Housing First philosophy. They are responsible for facilitating a safe, supportive, and trauma-informed environment that promotes moving families, individuals and veterans from homelessness to home. The role includes maintaining appropriate records and ongoing written and verbal communication with guests and supervisors regarding daily activities. The Housing First Case Manager supports and encourages guests to achieve goals outlined in their housing plans.

CASE MANAGEMENT DUTIES:

· Complete Emergency Shelter Intakes for each guest entering into shelter

· Assess assigned guests within two working days of admission to develop the guests Housing Stabilization Plan.

· Perform goal setting, contract building, daily progress reports, case assessments, referrals and consulting.

· Maintain a 30-day timeline for all guests, focused on building and maintaining an individualized approach to gaining the resources needed for stable, permanent housing.

· Completes all documentation within two days to ensure compliance and maintain accurate records per the DOH and VA contracts.

· Maintain case files, with up-to-date and comprehensive case information;

· Be knowledgeable of data confidentiality and consumer confidentiality rights and be able to explain these rights to each guest

· Delivers services with safety, respect and effectiveness by utilizing Harm Reduction model and Trauma Informed approach during delivery of services

· Explore housing, employment and support services options with each assigned guest; updating Housing Stabilization Plans with progressive goals, as needed.

· Provide liaison, networking and advocacy on behalf of the guest with other social service agencies to accomplish goals identified on the guests Housing Stabilization Plan in a timely manner

· Meet weekly with the Director of Shelter Services to review guest progress, discuss new resources, barriers and develop plans for progress of each guest.

· Review daily logbook entries & electronic shift report, and discuss any issues with Director of Shelter Services

· Attend all professional development trainings as provided on a quarterly, semi-annual or annual basis.

· Attend and be an active participant in all scheduled BEC staff meetings, and assigned Greater New Haven Coordinated Access Network Workgroup Meetings

· Ability to help and assist clients, especially in emergency case situations.

· Other duties as assigned by immediate supervisor.

HOUSING FIRST DUTIES:

· Conduct housing intake questionnaire for all new guests, in addition to their Housing Stabilization Plan

· Meet with guests weekly or more; guiding them in their search for stable housing: determining housing needs and barriers, assisting with completing applications, and ensuring that applications are submitted on time.

· Identify guests strengths and barriers to stability and progress towards independence; this includes support, advocacy, reducing isolation, listening, problem solving and identification of resources to assist with reintegration of guests in the community.

· Accompany guests on their housing tour to view apartments and assist guests with moving into permanent housing by advocating on the guest’s behalf with landlords, ensuring utilities are turned of; assist guests in locating and securing housing of their choice.

· Participate in regular, interdisciplinary case conferences so that all team members are well-informed regarding each guest’s status and requirements.

· Provide mediation and advocacy on the clients’ behalf with landlords to develop a workable plan to obtain and/or maintain housing.

· Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors). Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs

· Assist in development of and encourage adherence to a personal budget through pro- active budget counseling sessions.

· Apply knowledge of residential lease contracts to educate clients of their rights and responsibilities.

· Collect and report program data, including but not limited to Homeless Information Management System (HMIS) reporting and funders’ required data; Ensure that all documentation related to housing is uploaded on the HMIS system on a timely basis.

· Demonstrate emotional regulation and professionalism during all client interactions, particularly during moments of conflict, dysregulation, or crisis, recognizing that staff responses directly impact client safety and escalation.

· Actively engage guests through consistent, respectful presence, including informal check-ins, greetings, and supportive interactions that are not solely focused on rule enforcement or compliance.

· Other duties as assigned by immediate supervisor.

KNOWLEDGE, SKILLS, AND ABILITIES

· The ability to establish empathetic relationships with the homeless population is essential.

· Strong communication skills, conflict resolution skills, and crisis intervention skills are required

· Demonstrate maturity, good judgment, and ability to respond quickly & calmly in crises and to follow directions

· Able to function well in a high-paced and, at times, stressful environment.

· Proficient with Microsoft Office Suite, Outlook, and related software.

QUALIFICATIONS EDUCATION AND EXPERIENCE

· Four year degreefromaccredited college/university with a minimum / A Bachelor’s degree in social work or related field may be substituted for one year of experience.

· 3 years’ experience working in human services.

Beth-El Center, Inc. is an Equal Opportunity Employer

Pay: $54,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $54,000