What are the responsibilities and job description for the New Home Coordinator position at Betenbough Homes?
Role Overview
Build and preserve relationships with current and future home buyers while providing a world-class experience to serve them well and generate new Betenbough homeowners.
Core Functions
- To warmly welcome customers to our sales center, oversee our model home facilities and assist each new home specialist to provide a seamless and world-class experience for every home buyer.
- Respond to all web inquiries as a top priority for the region with the goal of setting up VIP appointments for the appropriate sales team and gather all the necessary information to help the sales team for success.
- Strive to know the names of prospects and specific details about them and continue to build genuine relationships with every family each time they walk through our door.
- Stand, smile and warmly greet every customer that walks through our doors to make them feel at home.
- Manage the on-site up-system for sales team members with honesty and attention to detail.
- Respond to all emails, phone calls and voicemails immediately.
Required Qualifications
- Bilingual (English & Spanish) both written and verbal competencies.
Work Environment and Physical Requirements
- Vision for near, mid-range, far and accommodation; hearing for low, medium and high pitch.
- Effective communication skills when dealing with co-workers, trade partners, home buyers, and homeowners.
- Requires valid drivers license and clean, working vehicle to travel to locations away from the Model Home/New Home Center.
- Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
- Ability to lift 5-20 pounds.
Hours and Schedule
- 40-45 hours per week (9am - 6pm, Monday - Friday)
- Travel is occasionally required.
- Position is not exempt from overtime
Benefits
- Comprehensive employee benefit package
- Employer paid life insurance
- Enrolled into ESOP (retirement benefits)
- Paid vacation/sick/holiday time
- Company-issued cell phone
- Corporate training and travel
- Company-sponsored vision trips