VIP Account Manager (Canada)

Company Description

At bet365, we're one of the world's leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

As a VIP Account Manager, you will provide VIP players with exceptional service, utilizing best practices in customer retention and recruitment.

You will join the VIP team and use your in-depth knowledge of Canadian sports to excel in this role.

You will be responsible for retaining players, by delivering strategy that increases our VIP portfolio's numbers, value and longevity.

With responsibility for retention, customer service and regulatory compliance within a selected customer base, your initial focus will be on helping to develop and implement the VIP strategy.

The salary range for this position is $80,000 - $95,000 annually.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Qualifications

• In-depth knowledge of the Canadian sports landscape through experience in a similar role in the gambling industry.
• Excellent English communication skills, both written and verbal. Additional languages are advantageous.
• Strong leader and collaborator with excellent negotiation skills.
• Highly analytical and data driven mind-set.
• Experience hiring and developing teams.
• Experience in building and managing relationships with sports and casino clients in the Canada gambling market.
• Awareness of the industry and the risks involved.
• Knowledge of cost visibility and budget monitoring.

Additional Information

• Helping to develop a VIP program that combines customer service, retention and promotional management for customers across the Canadian market.
• Ensuring Responsible Gaming controls are understood, implemented, audited and part of the department culture.
• Helping the VIP Team to cultivate lasting relationships with VIP customers across sports and gaming.
• Managing and executing internal VIP promotional strategies.
• Developing campaigns appropriate to the territory, to attract and retain valuable customers.
• Revising and formulating the department’s policies and procedures, ensuring implementation.
• Tracking and reporting the performance of the VIP Program against agreed targets to Senior Management.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.