Casino Delivery Supervisor

Company Description

At bet365, we're one of the world's leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

As a Casino Delivery Supervisor, you will be responsible for guiding and developing your team to deliver exceptional gaming products, ensuring a focus on quality and an outstanding customer experience.

We are seeking a dynamic and detail-oriented Casino Delivery Supervisor to join our team, playing a crucial role in the success of our online gaming offerings.

In this role, you will lead and develop a team dedicated to delivering an exceptional gaming product experience. You will oversee daily operations, ensuring that quality remains the top priority in our delivery process. As a leader, you will cultivate a culture of excellence and collaboration, empowering your team to thrive in a fast-paced environment.

Flexibility to work evenings, weekends, and public holidays is required to support our critical release and testing cycles.

The salary range for this position is $65,000 - $75,000.

Qualifications

• Strong interest in the online gaming industry and a passion for delivering quality products.
• Proven leadership skills with experience in team management and development.
• Excellent written and verbal communication skills.
• Keen attention to detail and strong analytical abilities.
• Ability to manage multiple priorities and drive team performance in a fast-paced environment.
• Proficient in using tools like Jira, Google Analytics, and other reporting platforms.

Additional Information

• Leading the Games Delivery team to ensure the highest standards of gaming product delivery to our customer experience.
• Creating and optimizing processes related to issue reporting, task management, and game release procedures.
• Conducting coaching and performance management to develop team members and enhance their skills.
• Identifying and escalating issues related to game compliance, quality, and user experience while providing actionable recommendations for improvement.
• Maintaining clear communication with internal stakeholders and third-party providers to facilitate efficient game delivery.
• Overseeing the management of gaming systems and applications, ensuring proper setup and functionality for testing and release activities.
• Staying up to date with industry regulations and trends to ensure all products adhere to compliance standards.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.