Client Support Specialist - Entry Level

About Us

Welcome to Bet On You LLC, an Allstate Insurance Agency. Our mission is simple: empower our community and protect tomorrow. We are a passionate, competitive, and high-performing team that thrives on collaboration, accountability, and results. Our people-first, customer-centered culture is built on excellence, integrity, and service, delivering an outstanding experience in every interaction.

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About the Role

We are seeking a dedicated, detail-oriented, and bilingual (English/Spanish) Customer Service Professional who is passionate about delivering exceptional service. The ideal candidate is a strong communicator with a friendly, professional demeanor, capable of resolving complex client inquiries while delivering a world-class customer experience. You should be comfortable navigating CRM systems, managing customer interactions, and maintaining high accuracy and compliance standards.

You will play a key role in building customer trust, driving retention, and delivering a seamless service experience, helping clients confidently navigate their insurance needs.

Salary Range: $14.00 - $18.00 per hour

Hourly Base Salary Commission Bonus Opportunities

• Fluent in English and Spanish (verbal and written)

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  High school diploma or equivalent.

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  Strong verbal and written communication skills

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  Excellent listening and problem-solving abilities

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  High emotional intelligence and customer-focused mindset

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  Ability to remain calm and professional under pressure

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  Strong attention to detail and accuracy

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  Ability to multitask and navigate multiple systems

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  Basic to intermediate computer skills (CRM, email, phone systems)

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  Reliable attendance and strong work ethic

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  Ability to follow processes, procedures, and compliance standards

We welcome you with open arms at 8:30 am to 5:30 PM. M-F in our state-of-the-art office.

• Handle inbound and outbound customer calls, emails, and chats

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  Process policy changes, endorsements, and updates

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  Assist customers with billing, payments, and account questions

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  Support claims by providing guidance and status updates

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  Prevent cancellations through problem resolution and retention efforts

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  Manage renewals and policy reviews

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  Deliver professional, empathetic, and efficient customer service

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  Accurately document all interactions and follow compliance procedures

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  Maintain productivity, quality, and service level standards

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  Collaborate with sales, underwriting, and management teams