What are the responsibilities and job description for the Front Desk Agent position at Bestwestern Plus Edinburg Inn & Suites?
Responsibilities:
* Resolve guest complaints, ensuring guest satisfaction.
* Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
* Maintain positive guest relations at all times.
* Resolve guest complaints, ensuring guest satisfaction.
* Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
* Obtain assigned bank and ensure accuracy of contracted monies.
* Keep bank secure at all times.
* Answer department telephone within 3 rings, using correct greeting and telephone etiquette. * Process all guest check-ins.
* Verify registration card information with the guest.
* Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
* Direct Bell Person to escort guest and transport their luggage to the room.
* Handle overbooked or walked in guests.
* Accept and record wake-up call requests.
* Monitor, send and distribute guest faxes.
* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
* Resolve discrepancies on the room status report with Housekeeping.
* Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
* Process all check-outs.
* Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Job Type: Full-time
Pay: $7.25 - $12.58 per hour
Benefits:
- Flexible schedule
- Relocation assistance
Work Location: In person
Salary : $7 - $13