Office/Clinic Manager - Outpatient Behavioral Health

BestMind Managment is seeking a highly organized and proactive Mental Health Office Manager to oversee daily clinic operations, ensuring efficient patient flow, optimized provider schedules, and a high standard of patient care.

This role manages front desk, intake, and check-in/check-out workflows, monitors wait times, and resolves operational issues in real time while ensuring the clinic opens and closes smoothly each day. The Office Manager will supervise administrative staff and medical assistants, lead hiring, onboarding, training, and performance management, and enforce attendance, dress code, and professional conduct standards. They will maintain provider scheduling templates to support balanced caseloads, appropriate use of appointment types including specialized services such as TMS and Spravato, and ensure access to same-day or urgent care while managing no-shows and cancellations.

Additionally, this role oversees front-end revenue cycle operations including charge entry completion, copay collection, insurance verification, and coordination with billing teams to support clean claims. Responsibilities also include managing prior authorizations, referrals, and medical records workflows, ensuring timely and accurate documentation handling.

The Office Manager will act as a, "Super-user" for systems such as AdvancedMD and Ring Central, training staff and improving workflows. They will also track key performance indicators such as no-show rates, schedule utilization, and call metrics to report to leadership. This position serves as the central communication hub between providers, staff, and leadership. It leads team meetings and daily huddles, develops and maintains standard operating procedures, and identifies operational risks or issues, escalating concerns appropriately to ensure a safe, efficient, and patient-centered clinic environment.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $70,000 - $80,000