Program Director

• Own the growth plan for Nourishing Neighbors. Set meal-volume and recipient targets with the Executive Director, then hit them.
• Build referral pipelines with senior centers, home health agencies, hospital discharge planners, churches, and other community partners.
• Reach the people who order: older adults who want to stay in their homes, and the adult children and caregivers looking for peace of mind.
• Create and run a marketing plan across digital, social media, print, presentations, and in-person events.
• Make ordering easy. Keep program information, intake forms, and the ordering process clear and current.
• Track what's working — referral sources, new recipients, cost to bring in each one, and retention — and put effort where it pays off.
• Strengthen the program's earned-revenue model while protecting its mission and relational approach.

• Serve on EACM's leadership team and partner with the Executive Director on planning, resources, risk, and long-term sustainability.
• Turn organizational priorities into measurable goals, action plans, and operating procedures.
• Supervise outreach staff, volunteers, and program support staff, and help decide when to add staff as the program grows.
• Keep dignity, inclusion, empowerment, and community at the center of every practice.

• Make sure meals are ordered, prepared, organized, and delivered accurately and on schedule.
• Coordinate meal counts, ordering deadlines, changes, and logistics with the kitchen or catering provider.
• Oversee route sheets, meal labels, and delivery materials; handle cancellations, added orders, and delivery issues.
• Build systems and workflows that can handle more volume as the program grows.

• Be a welcoming, responsive point of contact for recipients, caregivers, and family members.
• Set and follow procedures for no-answer situations and welfare concerns, including family and caregiver contact and escalation.
• Recruit, onboard, schedule, and keep a reliable network of meal delivery volunteers, with team support.
• Use feedback from recipients, families, and volunteers to keep improving service.

• Keep accurate records of orders, meal counts, active recipients, volunteer hours, and referral sources.
• Prepare monthly meal and billing information for EACM's finance team.
• Report regularly to the Executive Director on growth, operations, challenges, and opportunities.
• Use program data to guide decisions on staffing, pricing, and expansion.

• A proven record of growing a program, service, or customer base through marketing, outreach, or sales — with results you can point to.
• Experience leading people and running day-to-day operations.
• Ease building relationships with community partners, referral sources, and families.
• Strong organization: you can run today's operation and plan for next quarter's growth at the same time.
• Comfort with data — spreadsheets, databases, and reporting results.
• Clear, warm communication in writing, on the phone, and in front of a group.
• A commitment to treating every neighbor with dignity and keeping information confidential.

• Digital marketing experience: social media, email campaigns, website updates.
• Experience in nonprofit, senior services, home health, healthcare, food service, or social enterprise.
• Experience recruiting and managing volunteers.

Great Environment!