What are the responsibilities and job description for the Guest Service Agent position at Best Western?
The Best Western in Clifton Park, NY is hiring! This well-established hotel is desirably located near the highway, shopping and Saratoga Springs. Come join our team today!
Job Summary
We are seeking an energetic and dedicated Front Desk member to ensure a seamless, welcoming experience for all visitors. No prior experience necessary, just a commitment to providing an excellent guest experience and a willingness to learn.
Responsibilities
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
Qualifications
- Excellent verbal communication skills
- Availability to work shifts, including evenings, weekends and holidays
- Familiarity with Property Management Systems is beneficial, but not required.
- Ability to solve client issues in a friendly and timely fashion
- Friendly and welcoming demeanor
Our Company
- PHG is one of the fastest growing hotel-operators in the United States.
- Founded in 2008, our company has offices in New York, Connecticut, Pennsylvania and North Carolina.
- PHG's portfolio is approaching 40 hotels and 3,000 rooms across 8 states.
- PHG is an equal opportunity employer. PHG does not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.
- For more information, please visit prestigehospitality.com.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel Front Desk: 1 year (Preferred)
Ability to Commute:
- Clifton Park, NY 12065 (Required)
Work Location: In person
Salary : $16 - $18