What are the responsibilities and job description for the Front Desk/Night Auditor position at Best Western West Valley Inn?
We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. This position will be Thursday from 11 pm to 7 am and Friday from 11 pm to 11 am. .We need a self motivated, outgoing, friendly, dependable and reliable person to be a part of our team at the Best Western West Valley Inn!
The Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Experience Required:
- Customer-service oriented with excellent communication skills, problem solving abilities & time management skills
Job Type: Part-time
Pay: $11.00 - $11.50 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $11 - $12