What are the responsibilities and job description for the Housekeeper position at Best Western Shallotte / Ocean Isle?
Job Title: Housekeeper
Company: Best Western Hotels & Resorts
Position Summary
Best Western Hotels & Resorts is seeking dependable, detail-oriented Housekeepers to join our hospitality team. Housekeepers play a vital role in creating a welcoming and comfortable environment by ensuring guest rooms and public areas are cleaned and maintained to the highest standards. The ideal candidate takes pride in their work, values teamwork, and is committed to providing exceptional guest experiences.
Essential Duties and Responsibilities
- Clean and service assigned guest rooms in accordance with Best Western brand standards.
- Make beds and change linens and towels.
- Vacuum carpets, sweep and mop floors, and dust furniture and fixtures.
- Clean and sanitize bathrooms, including sinks, toilets, showers, mirrors, and countertops.
- Replenish guest room amenities such as toiletries, coffee supplies, towels, and tissues.
- Remove trash and dispose of waste properly.
- Inspect rooms to ensure they meet cleanliness and presentation standards before guest occupancy.
- Report maintenance issues, damages, or safety concerns to management promptly.
- Clean and maintain hallways, stairwells, laundry areas, and other public spaces as assigned.
- Follow all hotel safety procedures, security policies, and infection-control practices.
- Respond professionally and courteously to guest requests and inquiries.
- Work efficiently to complete assigned rooms within established timeframes.
- Assist with laundry duties when needed.
Qualifications and Requirements
- Previous hotel housekeeping experience is preferred; experience in a similar cleaning role may be considered.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Reliable attendance and punctuality are required.
- Excellent customer service and communication skills.
- Ability to maintain confidentiality and professionalism when interacting with guests.
- Must be authorized to work in the United States.
Physical Requirements
- Ability to stand and walk for extended periods throughout the shift.
- Frequent bending, kneeling, stooping, reaching, pushing, and pulling.
- Ability to lift, carry, and move up to 25–50 pounds.
- Ability to operate housekeeping equipment and cleaning tools safely.
- Must be capable of performing repetitive cleaning tasks in a fast-paced environment.
Work Schedule
- Availability to work mornings, evenings, weekends, and holidays as required by hotel occupancy levels.
- Full-time and part-time opportunities may be available.
- Overtime may be required during peak periods.
Preferred Qualities
- Positive attitude and strong work ethic.
- Ability to multitask and adapt to changing priorities.
- Commitment to maintaining a clean, safe, and welcoming environment for guests and fellow team members.
Best Western Hotels & Resorts is an equal opportunity employer and values diversity in the workplace. We are committed to providing exceptional hospitality through teamwork, professionalism, and outstanding service.
Job Type: Part-time
Pay: $12.00 - $13.00 per hour
Work Location: In person
Salary : $12 - $13