What are the responsibilities and job description for the 2nd Shift Front Desk Associate position at Best Western Route 66 Rail Haven?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will manage guest check-ins and check-outs, handle inquiries, and support overall hotel operations.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently while ensuring guest satisfaction.
- Answer phone calls promptly, providing information about hotel services and responding to inquiries with excellent phone etiquette.
- Maintain accurate records of guest information and reservations using hotel management software.
- Assist with night audit duties as required, ensuring all financial transactions are accurately processed.
- Handle guest relations issues with professionalism, resolving complaints or concerns effectively.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Provide information on local attractions, dining options, and hotel amenities to enhance the guest experience.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Qualifications
- Previous experience in hospitality or front desk operations is preferred.
- Familiarity with phone systems and hotel management software is advantageous.
- Strong guest services skills with a focus on guest relations and satisfaction.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- Excellent communication skills, both verbal and written, with a professional demeanor.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A commitment to providing outstanding service in a fast-paced environment.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Part-time
Pay: From $14.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15