What are the responsibilities and job description for the FRONT DESK ASSOCIATE Night Audit & 2nd position at Best Western Riverfront Inn?
JOB REQUIREMENTS: Accommodate hotel, motel, and resort patrons by
registering and assigning rooms to guests, issuing room keys or cards,
transmitting and receiving messages, keeping records of occupied rooms
and guests\' accounts, making and confirming reservations, and
presenting statements to and collecting payments from departing guests.
Maintains an inventory of vacancies, reservations and room assignments
Possesses a working knowledge of the reservations department. Takes same
day reservations and future reservations when necessary. Knows
cancellation procedures. Knows room locations, types of rooms available,
and room rates Registers arriving guests and assigns rooms coordinates
room status updates with housekeeping, special requests Knows daily
activities and meetings taking place in the hotel Reports any unusual
occurrences to manager Helps guest with complaints in a professional and
courteous manner Processes guest check outs and handles monetary
transactions Maintains customers privacy Maintains a high level of
professional appearance and demeanor Performs other duties as assigned.
Equal Opportunity/Affirmative Action Employer Answer inquiries
pertaining to hotel services, guest registration, and travel directions,
or make recommendations regarding shopping, dining, or entertainment.
Arrange tours, taxis, or restaurant reservations for customers. Clean
and maintain lobby and common areas, such as restocking supplies and
watering plants. Compute bills, collect payments, and make change for
guests. Contact housekeeping or maintenance staff when guests report
problems. Date-stamp, sort, and rack incoming mail and messages. Greet,
register, and assign rooms to guests of hotels or motels. Keep records
of room availability and guests\' accounts, manually or using computers.
Make and confirm reservations. Post charges, such as those for rooms,
food, liquor, or telephone calls, to ledgers, manually or by using
computers. Record guest comments or complaints, referring customers to
managers as necessary. Review accounts and charges with guests during
the check out process. Transmit and receive messages, using telephones
or telephone switchboards. Verify customers\' credit, and establish how
the customer will pay for the accommodation. Perform bookkeeping
activities, such as balancing accounts and conducting nightly audits.
\*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: High school diploma or
Equivalent Previous Hotel-related Experience Preferred, Will Train Right
person Ability to communicate with public, hotel staff and management in
a professional manner knowledge of surrounding areas and local events
Ability to understand and adhere to proper credit, check cashing and
cash handling policies and procedures. Able to properly secure guest
information Ability to learn safety, emergency and accident prevention
policies and procedures Knowledge of proper telephone etiquette Ability
to work a flexible schedule, all shifts, weekends and holidays
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply In Person: Pick up a
application at the front desk. 1821 Riverside Avenue Marinette, WI 54143
E-Mail a Rsum: bmenacher.riverfront@gmail.com
registering and assigning rooms to guests, issuing room keys or cards,
transmitting and receiving messages, keeping records of occupied rooms
and guests\' accounts, making and confirming reservations, and
presenting statements to and collecting payments from departing guests.
Maintains an inventory of vacancies, reservations and room assignments
Possesses a working knowledge of the reservations department. Takes same
day reservations and future reservations when necessary. Knows
cancellation procedures. Knows room locations, types of rooms available,
and room rates Registers arriving guests and assigns rooms coordinates
room status updates with housekeeping, special requests Knows daily
activities and meetings taking place in the hotel Reports any unusual
occurrences to manager Helps guest with complaints in a professional and
courteous manner Processes guest check outs and handles monetary
transactions Maintains customers privacy Maintains a high level of
professional appearance and demeanor Performs other duties as assigned.
Equal Opportunity/Affirmative Action Employer Answer inquiries
pertaining to hotel services, guest registration, and travel directions,
or make recommendations regarding shopping, dining, or entertainment.
Arrange tours, taxis, or restaurant reservations for customers. Clean
and maintain lobby and common areas, such as restocking supplies and
watering plants. Compute bills, collect payments, and make change for
guests. Contact housekeeping or maintenance staff when guests report
problems. Date-stamp, sort, and rack incoming mail and messages. Greet,
register, and assign rooms to guests of hotels or motels. Keep records
of room availability and guests\' accounts, manually or using computers.
Make and confirm reservations. Post charges, such as those for rooms,
food, liquor, or telephone calls, to ledgers, manually or by using
computers. Record guest comments or complaints, referring customers to
managers as necessary. Review accounts and charges with guests during
the check out process. Transmit and receive messages, using telephones
or telephone switchboards. Verify customers\' credit, and establish how
the customer will pay for the accommodation. Perform bookkeeping
activities, such as balancing accounts and conducting nightly audits.
\*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: High school diploma or
Equivalent Previous Hotel-related Experience Preferred, Will Train Right
person Ability to communicate with public, hotel staff and management in
a professional manner knowledge of surrounding areas and local events
Ability to understand and adhere to proper credit, check cashing and
cash handling policies and procedures. Able to properly secure guest
information Ability to learn safety, emergency and accident prevention
policies and procedures Knowledge of proper telephone etiquette Ability
to work a flexible schedule, all shifts, weekends and holidays
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply In Person: Pick up a
application at the front desk. 1821 Riverside Avenue Marinette, WI 54143
E-Mail a Rsum: bmenacher.riverfront@gmail.com