What are the responsibilities and job description for the Executive Housekeeper position at Best Western Resort Hotel?
Job Title: Executive Housekeeper
Job Summary: Manages the operation of the housekeeping and laundry departments to ensure orderly and attractive conditions in the hotel. Promotes an atmosphere of cleanliness and superior customer care for hotel guests.
Job Hours: At least 32 hours could be more depending on business.
Job Duties: Hires, trains and evaluates department personnel.
- Directs all activities of the housekeeping and laundry departments in furnishing daily service to guest rooms and public areas. Schedules duties, such as heavy cleaning, mattress rotations, etc.
- Inspects premises, guest rooms, linen rooms, and public areas to assure employees maintain the property’s superior standards of housekeeping.
- Maintains an inventory of guest and housekeeping supplies and linen, ordering replacement of supplies and equipment as needed.
- Creates a service environment focused on the guest, with a passion for high standards in cleanliness. Responds promptly to customer needs.
- Identifies and resolves problems in a timely manner, and develops alternative solutions. Coordinates staff training, including MSDS, OSHA, and safety policies.
- Performs room attendant duties, when required.
- Performs other duties as assigned.
- Works with other departments to ensure guests are all taken care of
- Works closely with the manager to ensure all rooms are in good condition
- You have to be able to take criticism and able to take charge with demanding employees
- You must be dependable and have the ability to stay out of drama, and put an end to the drama with you staff.
- You must be able to work weekends and holidays as we are a 24/7 business.
Qualifications: High school diploma or equivalent. Three years prior hotel housekeeping experience. Supervisory experience desired. inventory skills. Ability to multi-task and prioritize. Excellent communication and customer service skills. Ability to work a flexible schedule, including weekends and holidays. * Reliability is a requirement.
Job Type: Full-time
Pay: From $15.00 per year
Benefits:
- Employee discount
Experience:
- Housekeeping Supervisor: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $15