What are the responsibilities and job description for the Hotel Night Auditor position at Best Western Prescottonian?
We are seeking a full-time time Night Auditor/Front Desk Agent to join our highly rated team at the Best Western Prescottonian!
Our ideal candidate is courteous, reliable and professional. Excellent customer service, computer and accounting skills are a must! During your shift, you'd be handling basic front desk duties such as check-ins, check-outs, making reservations, balancing all guest folios before running the nightly audit, administrative tasks, stocking, and general upkeep of the lobby. Prior experience is desired Pay is based on experience. ***This is an overnight position. The shifts are from 10:30pm to 6:30am.***
Job Description
- Performs basic duties of the Front Desk Agent
- Balances all guest accounts before running the nightly audit
- Must have a team player attitude
- Welcome, check-in, check-out, and work with guests during their stay
- Make reservations for future stays
- Assist guests as needed and resolves guest complaints in a professional and courteous manner.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned
Job Requirements
- Previous customer service experience
- Ability to communicate with public, hotel staff, and management in a professional manner.
- Ability to understand and adhere to proper credit/debit and cash handling policies and procedures.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Present a professional image, and able to communicate well with both guests and employees
- Great communication & organizational skills
- Proficient computer skills
- Must be able to stand, walk, stoop, kneel and/or bend with reasonable accommodation.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $18 - $19