Hotel Night Auditor (Full-time or Part-time)

11:00 PM–7:00 AM | Full-Time Monday–Fridayor Part-Time Weekends Only | Starting at $20/hour

Looking for a position where you can work independently, build relationships with guests, and take pride in keeping things running smoothly? Join our Front Desk team as a Night Auditor!

The Best Western Premier Bridgewood Resort Hotel & Conference Center is currently seeking a dependable, professional, and hospitality-focused individual to join our team as a Front Desk Night Auditor.

As a Night Auditor, you will be the primary point of contact for our guests during the overnight hours, providing friendly and professional service while helping ensure the hotel is ready for the next day. This position combines guest service, Front Desk operations, and nightly accounting responsibilities.

You'll assist with checking guests in and out, answering phone calls, responding to guest needs and requests, balancing daily hotel and food & beverage transactions, completing nightly audit procedures, and preparing the Front Office for the morning team.

This is a great opportunity for someone who enjoys working independently, is detail-oriented and organized, and is comfortable being a key point of contact for guests during the overnight hours.

Schedule: (Full-time or part-time positions available).
*Please note: This is an overnight position, and the ability to consistently work the 11:00 PM–7:00 AM shift is essential.

• Full-time: Monday–Friday
• Part-time: Weekends only (Friday & Saturday evenings)
• Overnight Shift: 11:00 PM–7:00 AM

Compensation

• Starting wage: $20.00/hour, based on experience

About Us:

The Best Western Premier Bridgewood Resort Hotel & Conference Center is a locally owned and operated hospitality leader in the Fox Cities for over 20 years. We are proud to serve and to be one of the leading premier hotels in the Fox Cities.

Team Member Perks / Benefits:

• Team Member Swim Days: Enjoy the hotel's pools and hot tubs with your family and friends during designated team member swim times.
• Daily Use of Hotel Fitness Center: Stay active with free daily access to our fitness center.
• Discounted Hotel Stays: Get exclusive rate at Best Westerns worldwide, including a discount for Friends & Family at many locations.
• Discounted Meals at Batley’s Grill & Bar: Enjoy discounted food items for you and up to three guests.
• Holiday Pay: Earn ‘time and a half’ pay when working company recognized Holidays.
• Paid Time Off: Earned after one year of employment for those averaging 20 hours or more a week.
• 401K Retirement Account: Start saving with your very first paycheck. Potential to qualify for Company Match after 1-year.
• Health Insurance Plans: Medical, dental, and vision plans offered for full-time team members.
• Aflac Supplemental Insurance: Available for both full-time and part-time team members.

What We're Looking For
We're looking for someone who is:

• Dependable: Understands overnight coverage is important and your team counts on you.
• Detail-Oriented: Can balance numbers, catch discrepancies, and keep things organized.
• Guest-Focused: Friendly, approachable, and willing to go the extra mile for our guests.
• Independent: Comfortable working on your own and making decisions when a manager isn't immediately available.
• Calm Under Pressure: Able to handle unexpected guest situations with professionalism and good judgment.

Essential ResponsibilitiesThis list of duties is not all-inclusive and is intended to serve as a general guideline. Other duties may be assigned.

• Perform all nightly audit procedures in accordance with hotel and company standards.
• Complete all required Night Audit reports accurately and in a timely manner.
• Balance hotel and food & beverage revenue transactions.
• Balance all cash receipts and transactions processed during the audit shift and prepare cash deposits.
• Identify and resolve discrepancies as needed.
• Verify the status of all wake-up call requests and ensure they are properly handled.
• Assist guests with check-in, check-out, questions, requests, and other needs during overnight hours.
• Answer incoming telephone calls and provide appropriate assistance to guests and callers.
• Maintain a safe, clean, organized, and welcoming Front Desk area.
• Prepare the Front Office for the morning shift and reset the day's business.
• Serve as the Manager on Duty during overnight hours, responding appropriately to guest concerns, emergencies, and operational situations and contacting management when necessary.
• Assist with Front Office and Reservation operations as needed.
• Attend and actively participate in Front Office meetings.
• Perform all other duties as assigned by a manager or supervisor.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous hotel Front Desk or Night Audit experience preferred.
• Strong attention to detail and accuracy, particularly when working with financial information.
• Comfortable performing basic mathematical calculations quickly and accurately.
• Ability to identify and resolve discrepancies.
• Comfortable using computers and related equipment; ability to learn hotel software and systems.
• Excellent communication skills, both verbal and written.
• Ability to work independently and make sound decisions during overnight hours.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to assist with Front Office and Reservation operations and effectively address guest questions and concerns.
• Dependable attendance and punctuality are essential.

Physical Requirements:

• Prolonged standing: Will spend a lot of time during the shift standing at the Front Desk.
• Light lifting: Occasionally lift and carry items such as keys, paperwork, and small luggage.
• Hand dexterity:
• Frequent use of hands to operate computers, handle cash, and write information.
• Mobility: Ability to move around the Front Desk area and hotel as needed to assist guests.

• Visual acuity: Ability to clearly read computer screens, guest documents, and other written information.We Look Forward to Hearing from You!

If you're dependable, detail-oriented, enjoy helping people, and are looking for a consistent overnight position where you can work independently and make a difference in our guests' experience, we'd love to hear from you!

Join the Bridgewood team and become part of a locally owned hospitality company that values great people and great guest experiences.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Referral program

Application Question(s):

• Are you comfortable working independently and resolving guest complaints in a fast-paced environment? (Yes / No)
• Which hotel Property Management Systems (PMS) do you have experience using? (Open text or multiple choice, e.g., Opera, FOSSE, SynXis, None)

Experience:

• Hotel Front Desk: 1 year (Required)
• Night audit: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)

Work Location: In person

Benefits:

Salary : $20 - $21