What are the responsibilities and job description for the Guest Service Representative position at Best Western Plus?
Job Summary:
We are seeking a Guest Service Agent to join our team and be the first point of contact for our guests. The ideal candidate will have a passion for providing exceptional customer service and ensuring a memorable experience for all visitors.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and courteously
- Provide information about hotel services, amenities, and local attractions
- Operate the front desk computer system accurately
- Manage reservations and ensure accurate room assignments
- Collaborate with other hotel staff to ensure guest satisfaction
-Accounting processing
Qualifications:
- Previous experience in guest services or customer service is preferred
-Previous experience in hotel work is preferred
- Proficiency in using phone systems and front desk software
- Strong communication skills with a focus on guest relations
- Multilingual abilities are a plus
- Knowledge of hospitality management practices
- Excellent phone etiquette and interpersonal skills
- Ability to work in a fast-paced environment while maintaining professionalism
This position offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating memorable experiences. If you are passionate about providing exceptional service and enjoy working in the hotel industry, we would love to hear from you.
Job Types: Full-time, Part-time
Pay: $10.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Experience:
- Marriott: 1 year (Preferred)
- hotel guest service: 1 year (Required)
Work Location: In person
Benefits:
Employee Discounts, Health Insurance, Vacation & Paid Time OffSalary : $10 - $15