Front Office Manager

Best Western Plus Whitewater Inn is a beautifully renovated 57-room hotel located in Harrison, Ohio.

We pride ourselves on delivering exceptional hospitality and guest experiences in a welcoming environment.

We are seeking an energetic and detail-oriented Front Office Manager to lead our front desk operations.

In this pivotal role, you will oversee guest services, manage the front desk team, and ensure smooth check-in and check-out processes.

Your leadership will foster a positive guest experience, uphold hotel standards, and support the overall success of our hospitality team.

Responsibilities:

• Supervise daily front desk operations, including guest registration, reservations, and check-outs
• Lead and motivate front desk staff to deliver outstanding customer service and uphold phone etiquette standards
• Manage multi-line phone systems efficiently to handle guest inquiries and reservations
• Oversee night audit procedures to ensure accurate financial reconciliation and reporting
• Maintain guest relations by addressing concerns promptly and professionally, ensuring guest satisfaction
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues swiftly
• Implement hospitality management best practices to optimize guest experiences and operational efficiency

Experience:

• Proven experience in hotel management or front desk supervision within a hospitality environment
• Strong knowledge of hospitality management principles, including guest services and hotel operations
• Experience with night audit procedures, multi-line phone systems, and front desk software preferred
• Excellent customer service skills with a focus on guest relations and problem resolution
• Ability to lead a team in a fast-paced resort or hotel setting with professionalism and enthusiasm

Pay: $15.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid time off

Work Location: In person

Salary : $15 - $20