What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus - UCF Area?
Job Overview
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional guest services. This position offers an exciting opportunity to be the first point of contact for guests at our resort.
Duties
- Greet guests upon arrival and provide a warm welcome
- Check guests in and out efficiently
- Handle guest inquiries and resolve any issues promptly
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Perform night audit duties as needed
- Coordinate with other hotel departments to ensure guest satisfaction
Skills
- Experience in front desk or guest services roles preferred
- Strong customer service skills with a focus on guest relations
- Knowledge of hospitality industry practices and standards
- Multilingual or bilingual abilities are a plus
- Familiarity with night audit procedures is advantageous
- Ability to work well under pressure and handle various tasks simultaneously
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Work Location: In person
Salary : $14 - $15