Night Auditor/Front Desk Agent

Night Audit Guest Services Agent is responsible for daily operations and represents the hotel to the guests and ensures the highest level of customer satisfaction by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.
1. Greets and assists all guests during arrival and departure, and checks in guests during graveyard hours.
2. Provides courteous guest services by responding promptly and efficiently to inquiries, requests, and complaints.
3. Balances each shift's business by examining business reports and data sheets both manually and on computer to assess accuracy and adequacy against company regulations and standards.
4. Maintains responsibility for cash drawer and counts the safe daily.
5. Balances all cash and credit transactions through the use of vouchers, voids, and receipts in order to verify expenditures and charges.
6. Provides a high level of customer service to all guests by taking reservations in person or by phone, makes copies and sends faxes as requested, and answers guest questions.
7. Coordinates the delivery of guest services by other hotel departments and outside vendors.
8. Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax, or in person.
9. Maximizes room revenue and occupancy levels through suggestive selling techniques.
10. Maintains information and communication sources such as room inventory, telephone information, log book, and hotel directories.
11. Operates switchboard to handle customer inquires, wakeup calls, and paging of guests.
12. Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
13. Performs clerical duties, including handling incoming and outgoing mail, photocopying, and bookkeeping as needed.
14. Sets up and breaks down meeting rooms as needed.
15. Sets up continental breakfast station by 6:00 am.
16. Provides assistance to other departments of the hotel to contribute to its smooth operation.
17. Reports guest concerns to management.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Word and Microsoft Excel.

Education/Experience:
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands; and talk or hear. The employee is occasionally required to stand; walk; and reach with hands and arms.

Work Environment:
This is a 24 hours, 7 days a week, 365 days operation and will require employees to work both week days and weekends. The hours for this position is 11:00pm to 7:00am.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Compensation: $11.00 - $12.00 per hour, plus benefits (medical, dental, 401k, FSA, EAP, etc.)

Pay: $17.00 - $22.00 per hour

Benefits:

Salary : $11 - $12