What are the responsibilities and job description for the Server - Tavern 507 New Ulm position at Best Western Plus & Tavern 507?
Job Title: Server
Job Type: Part-time
Supervisor: General Manager
About us
Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to – our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird “Dogma”:
The Bird “Dogma”
1. We Put People First
2. We Dependably Drive Results
3. We Constantly Keep a Positive Attitude
4. We Never Stop Improving, Ever
5. We Relentlessly Solve Problems
Summary
We are looking for a skilled and friendly Restaurant Server to join our team! This position plays a big role for creating and providing best customer experience and satisfaction. Your ultimate goal should be to provide an exceptional guest experience.
Duties & Responsibilities
- Serves patrons with food and beverages in a positive and friendly manner.
- Provides information to help food and beverage selections.
- Presents ordered choices in a prompt and efficient manner.
- Maintains dining ambiance with an enthusiastic attitude.
- Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
- Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
- Keeps kitchen staff informed by noting timing of meal progression.
- Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.
- Responds to additional patron requirements by inquiring of needs and observing dining process.
- Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
- Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
- Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
Experience, Skills, and Education
- General Math Skills
- Verbal Communication
- Customer Service
- Resolving Conflict
- Teamwork
- Energy Level
- Thoroughness
- Professionalism
- Please note that this job description is not an exclusive or exhaustive list of all functions that a Server may be asked to perform.
About Best Western Plus & Tavern 507
Located in the heart of New Ulm, Minnesota, the 117-room property is a perfect spot for business and leisure travelers. Guests are within a few minutes of August Schell Brewery, Flandrau State Park and corporate businesses like Kraft Foods and 3M Company. The hotel also has an event and conference center attached as well as a conjoined Tavern 507 restaurant. Tavern brings a focus on 'the simple things, done great', including a lineup of meaty wings, flavorful sauces, locally-sourced black angus burgers, a wide array of craft beers and beverages, and an inviting 'game on' atmosphere designed to be the perfect hub for fans of all generations.