What are the responsibilities and job description for the Guest Service Representative position at Best Western Plus Plattsburgh?
We are currently hiring for a full-time or part-time Guest Services Reprsentative to cover evening shifts (3:00 PM – 11:00 PM). This role is ideal for someone who thrives in a fast-paced hospitality environment and enjoys delivering excellent guest service.
Key Responsibilities:
- Provide a warm, professional welcome to all guests upon arrival
- Accurately handle guest check-in and check-out procedures
- Answer phone calls and respond promptly to guest inquiries
- Manage reservations, room assignments, and availability
- Address guest requests and resolve concerns efficiently and courteously
- Process payments and maintain accurate records and reports
- Perform Night Audit duties, including balancing daily transactions (weekends)
- Assist with administrative tasks such as filing, data entry, and document review
- Communicate and coordinate with housekeeping and maintenance to ensure smooth operations
Qualifications:
- Prior front desk or customer service experience preferred, but not required
- Valid driver’s license required
- Strong communication and interpersonal skills
- High attention to detail and strong organizational abilities
- Ability to multitask, stay organized, and perform well under pressure
What We Offer:
- Competitive pay
- Opportunities for advancement
- Supportive and team-oriented work environment
As the face of our property, you’ll play a critical role in shaping the guest experience. If you are dependable, professional, and customer-focused, we encourage you to apply
Job Type: Full-time
Pay: $16.00 - $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Salary : $16 - $18