Assistant General Manager

Position Summary:
The Assistant General Manager plays a critical role in supporting the General Manager with daily hotel operations, staff supervision, and guest satisfaction. This hands-on leadership position helps oversee front desk, housekeeping, breakfast, and maintenance teams to ensure smooth, efficient, and guest-focused operations. The AGM acts as the second-in-command, stepping in to make operational decisions and manage staff in the General Manager’s absence.

Key Responsibilities:

Operations & Guest Services

• Assist in managing daily hotel operations to ensure compliance with Best Western brand standards and company policies.
• Supervise front desk, housekeeping, breakfast, and maintenance teams, ensuring service excellence in all guest interactions.
• Respond to guest concerns, resolve complaints promptly, and create a welcoming, problem-solving atmosphere.
• Oversee daily room assignments, inspections, and overall readiness of guest rooms and public areas.
• Monitor breakfast operations to ensure quality, cleanliness, and timely service.

Leadership & Staff Management

• Assist with recruiting, hiring, training, and developing staff members.
• Create weekly work schedules and manage labor costs while maintaining adequate coverage.
• Provide ongoing coaching, feedback, and performance management to team members.
• Foster a positive, collaborative workplace culture that prioritizes teamwork and accountability.

Administrative & Financial Support

• Assist the General Manager in preparing budgets, forecasts, and operational reports.
• Review daily revenue, occupancy, and expense reports to identify areas of opportunity.
• Ensure compliance with cash handling, payroll, and inventory procedures.
• Help manage vendor relationships, supply ordering, and cost control initiatives.

Compliance, Safety & Maintenance

• Ensure the property maintains health, safety, and security standards for guests and employees.
• Coordinate with maintenance to ensure preventative maintenance schedules are followed and repairs are handled promptly.
• Stay current on hospitality regulations, Best Western brand requirements, and local compliance mandates.

Qualifications & Requirements:

• Minimum 2–3 years of hotel operations or supervisory experience; prior AGM or department head experience preferred.
• Strong leadership, organizational, and communication skills.
• Ability to handle multiple priorities in a fast-paced hospitality environment.
• Knowledge of hotel property management systems
• Flexible availability, including weekends, evenings, and holidays as required.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for career growth and advancement within the Best Western brand.
• Employee benefits package

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Salary : $50,000