What are the responsibilities and job description for the Front Desk Agent position at Best Western plus Pittsfield ma?
Location: Best Western Plus Berkshire Hills Inn & Suites
1350 W. Housatonic St, Pittsfield, MA 01201
Available Shifts:
- 2nd Shift: 3:00 PM – 11:00 PM
- Night Audit/Overnight Shift: 11:00 PM – 7:00 AM
Position Summary:
Best Western Plus Berkshire Hills Inn & Suites is seeking dependable, friendly, and customer-focused Front Desk Agents to join our team. Candidates should be professional, reliable, and able to provide exceptional guest service while maintaining efficient front desk operations.
Responsibilities:
- Greet and assist guests with check-in and check-out procedures
- Answer telephone calls and respond to guest inquiries
- Make and modify reservations
- Process payments and maintain accurate guest records
- Resolve guest concerns professionally and promptly
- Maintain a clean and organized front desk area and Lobby
- Perform Night Audit duties during the overnight shift
- Follow hotel safety, security, and brand standards
Qualifications:
- Previous hotel front desk experience preferred but not required
- Strong customer service and communication skills
- Basic computer knowledge
- Ability to work independently and multitask
- Reliable attendance and punctuality
- Must be available weekends and holidays
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
apply in person at the hotel
Pay: $16.00 - $17.00 per hour
Work Location: In person
Salary : $16 - $17