What are the responsibilities and job description for the Front Desk Clerk and/or Night Audit position at Best Western Plus Kootenai River Inn Casino & Spa?
Front Desk Clerk Responsibilities:
- Reception duties including greeting Guests
- Handle multiple phone lines and phone calls
- Check in and out approximately 101 guest rooms per day
- Have the ability to multi-task
- Capable of sitting and/or standing for long periods of time
- Great communication skills between Guests and team members
- Must be able to read, write, speak and hear English
- Must possess good cognitive skills in the areas of problem solving and reasoning to assist in addressing a wide variety of Guest requests
- Demonstrate respect, sensitivity and concern for Guest needs with a professional and pleasant manner
- Must have good corrected vision to see a computer screen and verify data entries
- Must be able to use both hands for heavy amount of phone, filing and typing
- May have to lift up to 25 pounds
- Must have basic math skills and money handling — be able to settle and refund payments
- While a Uniform is provided, a neat, crisp professional office appearance is essential
Night Audit Responsibilities:
- Must be able to do the Front Desk Duties as described above
- Must be able to verify other’s work, and correct mistakes
- Must have the ability to reconcile accounts
- Must have time management skills and the ability to multi-task
- Must have patience in regards to working with others
- Possess a positive, enthusiastic attitude
- Provide efficient, courteous service to our Guest
- Convey a calm and organized disposition even when busy
- Work as part of a team
- Maintain a “Can do” attitude
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time Off