Guest Service Agent

Are you a customer service rockstar with a passion for hospitality? Best Western Plus Kelly Inn & Suites Fargo in Fargo ND is looking for a Guest Service Agent to join our team. If you thrive in a fast-paced environment, enjoy interacting with people from all walks of life, and are committed to providing exceptional service, we want to hear from you!

Key Responsibilities:

• Welcome and check-in guests with a friendly and positive attitude
• Ensure guest satisfaction by addressing their needs promptly and professionally
• Handle guest inquiries, requests, and complaints with grace and efficiency
• Process reservations, check-outs, and payments accurately
• Assist guests with information about hotel amenities, local area attractions, and dining options
• Maintain a clean and organized front desk area
• Collaborate with team members to ensure smooth operation of the hotel

Qualifications:

• Prior customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and stay calm under pressure
• Proficient in using computer systems and software
• Flexible schedule to accommodate shifts are 3pm-11pm, weekends

Why Join Us?

At Best Western Plus Kelly Inn & Suites Fargo, we value our employees and offer a supportive work environment where you can learn, grow, and excel. Our team is dedicated to providing exceptional service to our guests while fostering a culture of teamwork and respect. If you are looking for a rewarding career in the hospitality industry, we want to meet you!

Shifts are 3pm-11pm, weekends required

About Best Western

Best Western Hotels & Resorts is a global brand with a rich history of providing exceptional service and comfort to travelers around the world. With over 4,500 locations in more than 100 countries and territories, we are committed to delivering superior hospitality experiences to every guest, every time. Whether you're traveling for business or leisure, Best Western offers a wide range of hotel options to suit your needs. From our economy brands to our upscale properties, we strive to make your stay memorable and enjoyable. Book your next stay with us and experience the Best Western difference!