PM Restaurant Supervisor

About Riverside at Best Western Plus Hood River Inn:

Located along the scenic Columbia River, Riverside at the Best Western Plus Hood River Inn is known for exceptional hospitality, outstanding dining experiences, and stunning waterfront views. As one of Hood River’s premier dining destinations, we are committed to delivering memorable guest experiences through excellent service, quality cuisine, and a welcoming atmosphere.

Position Summary:

Riverside Restaurant is seeking an experienced and motivated Evening Restaurant Supervisor to help lead daily restaurant operations and deliver exceptional guest experiences. This role is responsible for overseeing evening front-of-house operations, supporting and coaching team members, and ensuring all service and operational standards are consistently upheld.

The ideal candidate is an organized and service-focused hospitality professional who thrives in a fast-paced environment and leads with professionalism, positivity, and attention to detail. This individual will play a key role in maintaining high-quality service, operational efficiency, restaurant cleanliness, and guest satisfaction while working alongside the team to create memorable dining experiences. This is a full-time position reporting directly to the Front of House Manager.

Responsibilities Include:

• Supervise and coordinate evening restaurant and dining room operations to ensure smooth and efficient service.
• Direct and motivate front-of-house staff, including servers, bartenders, and support team members.
• Monitor employee performance, provide coaching and feedback, and address performance issues as needed with FOH manger.
• Ensure adherence to company policies, service standards, health regulations, and workplace safety requirements.
• Manage staff deployment and shift assignments to maintain service efficiency and guest satisfaction.
• Proactively address guest concerns, provide timely resolutions and utilize service recovery strategies to enhance the guest experience.
• Conduct shift inspections to maintain cleanliness, sanitation, and operational standards.
• Monitor team productivity and service quality, implementing corrective actions to improve performance.
• Support management and maintain a positive, professional work.
• Complete End of Day paperwork with consistency and efficiency.

Why Join Best Western Plus Hood River Inn?

• Stunning Location: Work in one of the most scenic areas of the Pacific Northwest.
• Team-Oriented Culture: Join a collaborative and hospitality-focused team.
• Established Reputation: Be part of a respected restaurant and hotel known for exceptional guest experiences.
• Growth Opportunity: Develop leadership skills within a dynamic hospitality environment.

Qualifications & Skills:

• Exceptional judgment and problem-solving skills, with the ability to assess situations, prioritize needs, and make sound decisions independently.
• Previous restaurant or hospitality leadership experience preferred.
• Strong communication, organization, and team-building skills.
• Ability to multitask and perform effectively in a fast-paced environment while maintaining excellent guest service.
• Knowledge of food safety, sanitation, and workplace safety standards.
• Flexible availability including evenings, weekends, and holidays as needed.

Benefits Package Includes:

• $25.00 - $28.00 /hour eligible to participate in the restaurant tip pool
• Paid Time Off
• Generous Employee Discounts, including access to Best Western Employee Rates and Friends and Family Rates, Meal discounts at Riverside (onsite restaurant) and employee gas discounts.
• Great medical, dental and vision benefits with generous company contributions included in benefits package.
• Options to enroll in FSA or HSA; employee contributions voluntarily based on health plan elected.
• Option to enroll into company 401k program after 1 year. Employer matching contribution on the first 4% of employee deferral election (subject to plan eligibility requirements, details provided separately).
• Company paid Term Life & AD&D Insurance and Employee Assistance Program (EAP)
• Some benefits may be subject to a waiting period for employees classified as variable-hour.

If you’re passionate about hospitality and want to help us deliver one of the premier dining experiences in the Columbia River Gorge, we’d love to hear from you!

How to Apply:

To have your resume reviewed quickly, please apply directly through our company job portal at https://hoodriverinn.com/ , click on JOBS to submit your application.

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Benefits:

Salary : $25 - $28