What are the responsibilities and job description for the Front Desk Agent - PM Shift position at Best Western Plus Flathead Lake Inn & Suites?
Hotel Front Desk & Reservations Agent
PM Shift 3p-11p. Must be available Sundays.
Compensation: $17hr. - $18hr. DOE
We’re on the lookout for a friendly, detail-oriented front desk professional to join our team as a Front Desk Agent. This is a key guest-facing role where you’ll serve as the first point of contact for travelers, ensuring every guest receives a warm welcome and seamless service from check-in to check-out.
If you're passionate about hospitality, thrive in a fast-paced environment, and enjoy helping people, we’d love to meet you!
What You'll Do:
- Greet guests upon arrival and handle the check-in/check-out process efficiently
- Assign rooms, issue keys, and securely manage payment details
- Update and maintain guest records and reservation details accurately
- Answer phones and respond to questions about room availability, amenities, rates, and hotel services
- Coordinate with housekeeping to confirm room readiness for incoming guests
- Address and resolve guest concerns or complaints professionally and promptly
- Process reservations via phone, online booking platforms, and in-person requests
- Promote hotel services, specials, and loyalty programs
What We're Looking For:
- High school diploma or equivalent required
- Experience with hotel reservation systems and Microsoft Office tools
- Excellent communication and interpersonal skills
- Calm under pressure and confident handling customer concerns
- 1 year of experience in hospitality, front desk, or customer service preferred
- Strong time management, organization, and multitasking abilities
Why Join Us?
- Positive, team-oriented work environment
- Opportunity for bonuses and growth
- Make a direct impact on guest satisfaction every day
If you're ready to bring your hospitality skills to a team that values service and professionalism, apply today!
Pay: From $17.00 per hour
Benefits:
- Employee discount
- Food provided
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel: 1 year (Required)
Shift availability:
- Night Shift (Preferred)
Ability to Commute:
- Kalispell, MT 59901 (Required)
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $17