What are the responsibilities and job description for the Manager on Duty position at Best Western Plus Covered Bridge Inn?
Overview
We are seeking a dedicated and experienced Manager On Duty to oversee daily operations for the Comfort Inn hotel. This role is crucial in ensuring that our guests receive exceptional service while maintaining a positive work environment for our staff. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to excellence in operations of the hotel. Hours are based on need and we always try to make up any extra hours.
Duties
- Supervise and coordinate daily operations with the Regional Manager, ensuring that all staff adhere to company standards implemented by upper managment.
- Provide outstanding customer service, addressing guest inquiries and resolving any issues promptly.
- Ensuring accuracy in transactions and financial reporting.
- Train and develop staff members, fostering a culture of continuous improvement and professional growth.
- Maintain cleanliness and organization throughout the hotel, ensuring compliance with health and safety regulations.
- Collaborate with all staff to ensure timely and efficiency.
- Assist in managing inventory levels.
- Implement training programs focused on enhancing service quality and operational efficiency.
- Work in every department if there is need.
- work minimal 3 days on desk shift 7a-3p (other shifts only as needed)
Experience
- Must have Proven experience in hospitality management of 1 year with documentation to back this up.
- Strong background in all 4 departments of the hotel: Breakfast, housekeeping, desk, and maintenance.
- Experience in supervising staff and managing team dynamics effectively.
- Ability to train all staff to enhance employee skills and service delivery.
We are excited to welcome a new Manager On Duty who shares our commitment to providing an exceptional hospitality experience while leading our team with enthusiasm and professionalism.
Job Type: Full-time
Pay: $ $18.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $18