What are the responsibilities and job description for the Front Desk Associate position at Best Western Plus CottonTree Inn?
COME JOIN OUR TEAM!- Front Desk position available. 2-3 days a week. Must be able to work weekends.
The front desk receptionist represents the hotel to our guests throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences a superior stay.
All employees are eligible to participate in Best Western Employee/Friends and Family worldwide discount program.
Please call directly or email resume to set up an interview
Job Duties:
- Maintains an inventory of vacancies, reservations and room assignments.
- Process same-day reservations, future reservations and cancellations.
- Knows room locations, types of rooms available and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all updates.
- Coordinates guest room maintenance work with the maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other hotel services.
- Ensures knowledge of daily activities and meetings taking place in the hotel and reports any unusual occurrences to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner and involves management according to their direction on how to handle complaints.
- Processes guest check-outs and handles monetary transactions and ensures customers' privacy is maintained.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.
Job Type: Part-time
Pay: Up to $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $16