Night Auditor

The Best Western Plus Berkshire Hills is looking for its next shining star! We have the position of Night Auditor available!

POSITION SUMMARY: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am) 4 or 5 shifts per week. Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. The Night Auditor performs the duties of a Front Desk Agent and completes, balances and files night audit reports on the various areas of the hotel (i.e., food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information in accordance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

· Approach all encounters with guests, team members, outside callers and vendors in a service oriented manner.

· Audit, balance, post and report on food and beverage charges to ensure accuracy and proper cash handling procedures are followed.

· Audit, balance, post and report on the room charges including phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, server’s and/or desk agents paperwork, over/short figures to ensure accuracy and proper cash handling procedures are followed.

· Complete, balance and file night audit reports including over/short figures, deposits, counts, house charges, and promotional materials.

· Initiate and complete the End of Day process.

· Complete the Night Audit checklist during each shift.

· Prepare and input statistics and income journal sheets for preparation of daily reports.

· Answer inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions.

· Answer the telephone and transfer callers.

· Ensure periodic checks to ensure areas that are required to be locked are locked and secured. (property specific)

· Have a working knowledge of security procedures.

· Train any new Night Auditors as requested by management.

· Handle items for "Lost and Found" according to the standard.

· Follow up to ensure that nightly walk-through

· Set up breakfast buffet

· On time and at work when scheduled and in proper uniform.

· Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.

SKILLS AND ABILITIES: To be successful in this role, you need basic English communication skills, the ability to speak, listen, write, and identify distress signs Ability to complete Front Desk Agent duties and process night audit in compliance with Company policies and procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone, and other office equipment. Attention to details with good organizational and efficient time management skills. Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction. All applicants being offered a position will.

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $17 - $18