What are the responsibilities and job description for the 3pm-11pm desk clerk position at Best Western Park Oasis Inn?
Job Summary
We are seeking an energetic and dedicated 3pm-11pm Desk Clerk to join our hospitality team. In this vital role, you will be the welcoming face of our hotel during evening hours, ensuring smooth guest check-ins and check-outs, providing exceptional customer service, and maintaining a secure and organized front desk environment. Your enthusiasm and professionalism will contribute to memorable guest experiences and uphold our high standards of hospitality.
Duties
- Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently
- Manage multi-line phone systems, answer inquiries, and provide accurate information about hotel services and local attractions
- Handle guest requests, concerns, and complaints with professionalism, aiming for prompt resolution
- Maintain security by monitoring access to the hotel premises and conducting routine safety checks
- Update guest information in the reservation system while ensuring data privacy and security
- Collaborate with housekeeping and maintenance teams to address guest needs promptly
Skills
- Strong customer service skills with a friendly, approachable demeanor
- Excellent phone etiquette and communication skills
- Ability to handle stressful situations calmly while maintaining professionalism
Join us as a 3pm-11pm Desk Clerk and become an integral part of creating welcoming environments where every guest feels valued. Your dedication will help ensure our hotel remains a top choice for travelers seeking comfort, care, and exceptional service.
Pay: From $10.50 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $11