Hotel Front Desk Receptionist

Best Western Maritime Inn is seeking a dedicated and professional Front Desk Receptionist to join our team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and resolve issues promptly to ensure guest satisfaction.
• Maintain accurate records of guest information and reservations.
• Operate phone systems to answer calls, take messages, and direct calls appropriately.
• Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
• Provide information about hotel services, local attractions, and amenities.
• Collaborate with other hotel departments to enhance guest experience.
• Uphold high standards of hospitality and professionalism at all times.
• Complete laundry task, restock supplies, and maintain a clean, welcoming lobby.

Requirements

• Ability to work flexible hours, including mornings, nights and weekends as needed.
• Strong organizational skills with attention to detail in managing reservations and guest requests.

Shift Information:

• We're hiring for all front desk shifts! 1st shift: 8AM-3PM, 2nd shift: 3PM-11PM, 3rd shift: 11PM-8AM

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 16 – 38 per week

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person

Salary : $14 - $16