What are the responsibilities and job description for the Front Desk Staff position at Best Western JC Inn?
Company Overview
Best Western Hotels & Resorts fosters a collaborative and supportive work environment where teamwork and mutual assistance are at the core of our culture. With a rich history of member helping member, our organization continues to prioritize helping each other succeed through dedicated service and shared goals.
Hours 3pm - 11pm, 11pm - 7am and 7am -3pm. Weekdays and weekends
Best Western JC Inn
Call 785-210-1212 and schedule interview with Lannette.
Job Overview
We are seeking a dynamic and personable Front Desk Staff member to serve as the first point of contact for our guests and visitors. This paid position offers an exciting opportunity to showcase your customer service skills, manage administrative tasks, and ensure smooth daily operations at our front desk. If you thrive in a fast-paced environment and excel at organization and communication, this role is perfect for you!
Responsibilities
- Greet guests and visitors warmly, providing exceptional customer support from arrival to departure
- Manage multi-line phone systems with professionalism, demonstrating excellent phone etiquette
- Handle check-in and check-out procedures efficiently using office management software
- Maintain accurate records through filing, data entry, and word processing tasks
- Support office management by organizing schedules, managing calendars, and coordinating appointments
- Assist with clerical duties such as proofreading documents, managing correspondence, and maintaining office supplies
- Respond promptly to guest inquiries via phone or in person, ensuring a positive experience
Skills
- Bilingual abilities are highly valued to assist diverse clientele effectively
- Proven experience in office management or administrative support roles
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills
- Excellent organizational skills with keen attention to detail and time management capabilities
- Exceptional customer service skills with a professional demeanor and strong communication abilities
- Familiarity with front desk operations, multi-line phone systems, and clerical procedures
- Personal assistant experience or previous office experience is a plus for success in this role
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $13 - $14