What are the responsibilities and job description for the Front Desk Agent position at Best Western InnSuites Tucson Foothills?
Job Overview:
We are seeking a skilled Front Desk Agent to join our team in providing exceptional guest service in a hotel setting.
Duties:
- Greet guests upon arrival and provide them with information about services and amenities
- Check guests in and out efficiently
- Handle guest requests and resolve any issues promptly and professionally
- Answer phone calls and direct inquiries to the appropriate departments
- Process payments and maintain accurate records
- Assist with night audit procedures as needed
Experience:
- Proven experience in a front desk or guest service role
- Proficiency in phone etiquette and handling multiple phone lines
- Knowledge of hotel operations and hospitality industry standards
- Familiarity with hospitality management software systems
- Ability to perform night audit duties is a plus
Requirements:
- Bilingual proficiency is advantageous
- Strong communication skills and a friendly demeanor
- Ability to multitask and prioritize tasks effectively
- Experience with phone systems and office equipment
Join our team as a Front Desk Agent to deliver exceptional guest experiences and contribute to the success of our hotel.
Job Types: Full-time, Part-time
Pay: $16.50 - $17.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Tucson, AZ 85704 (Required)
Ability to Relocate:
- Tucson, AZ 85704: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18