What are the responsibilities and job description for the Front Desk Agent position at Best Western Inn?
We are looking for a full-time Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Availability for night shift and weekends required.
Pay is weekly.
Must be able to show pleasant attitude to guests and comfortably use computers.
Flexible, low stress work environment.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Responsibilities:
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.
- Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Respond to guest needs, requests, and complaints
- Communicate pertinent guest information to designated departments
- Maintain guest privacy and accuracy of guest account information
- Maintain cleanliness and organization at the front desk and lobby area
Qualifications:
- Previous experience in customer service, front desk service, or other related fields preferred
- Ability to build rapport with guests (talk and smile with the guests and make them feel welcome)
- Strong organizational skills
- Excellent time management skills
- Excellent written and verbal communication skills
- Must have graduated high school, received a GED or equivalent
- Well-versed in taking telephone calls
- Dependable and punctual
- Willing to help outside strict desk duties
- Positive attitude and team‐oriented mindset
Pay: $10.00 - $12.00 per hour
Application Question(s):
- What would you do if someone approached the front desk and said they lost the key to their room, but their name wasn't on the reservation and they did not have ID?
Education:
- High school or equivalent (Required)
Experience:
- Hotel: 1 year (Preferred)
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Florence, SC 29501 (Required)
Work Location: In person
Salary : $10 - $12