What are the responsibilities and job description for the Director, Facilities – Phoenix Based position at Best Western Hotels & Resorts?
Join BWH Hotels – Where Passion Meets Purpose
At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.
Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!
Job Purpose
Directs internal and external building and security support services for the organization. Directs and oversees all operations of the organization's facilities management functions.
Essential Duties and Responsibilities:
Manages a team, consisting of building, maintenance, and security roles. Has authority over personnel and performance decisions.
Education and Experience:
Bachelor’s degree in business administration, facilities management, or related field; or equivalent combination of education and experience. Minimum of 8 years of experience in multi-site facilities management.
Required Knowledge and Skills:
Position supports two (2) properties:
Benefits Summary for Full-Time Employees
BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.
At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.
Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!
Job Purpose
Directs internal and external building and security support services for the organization. Directs and oversees all operations of the organization's facilities management functions.
Essential Duties and Responsibilities:
- Directs enterprise-wide facility operations, including security, maintenance and repair, cafeteria services, warehousing, and shipping/receiving.
- Builds and leads a high-performing team, including coaching, mentoring, and developing the team.
- Collaborates with senior leadership and cross-functional departments (e.g., HR, Technology, Legal, Finance) to support initiatives, events, and business needs.
- Identifies and leads enterprise-level projects, including facility upgrades, sustainability initiatives, and process improvement efforts.
- Develops and manages departmental budgets, including capital and operating planning, disbursements, and variance analysis. Prepares and presents recommendations to executive stakeholders.
- Leads vendor strategy and contract management, including selection, negotiation, and performance oversight for services such as janitorial, landscaping, and food service.
- Owns and implements policies, procedures, and service standards that promote safety, compliance, and operational efficiency.
- Performs additional duties and responsibilities as assigned to support evolving business needs.
Manages a team, consisting of building, maintenance, and security roles. Has authority over personnel and performance decisions.
Education and Experience:
Bachelor’s degree in business administration, facilities management, or related field; or equivalent combination of education and experience. Minimum of 8 years of experience in multi-site facilities management.
Required Knowledge and Skills:
- Strong knowledge of building systems, maintenance, vendor management, and building operations.
- Proven ability to lead large teams and manage complex, multi-site operations.
- Financial acumen with experience in budgeting, capital planning, and cost control.
- Effective communication and negotiation skills.
- Intermediate proficiency in Microsoft Office Suite and related business software.
- Strategic thinking and problem-solving skills with the ability to manage diverse projects and drive innovation.
- Job related certifications are a plus.
- Headquarters - 6201 North 24th Parkway, Phoenix, AZ 85016
- Global Operations Center - 20400 North 29th Avenue, Phoenix, AZ 85027
- Valid driver’s license, serviceable automobile and proof of insurance may be required.
Benefits Summary for Full-Time Employees
- Medical/Dental/Vision available day one
- Vacation/Sick- accruals start day one
- Paid company holidays and personal holidays to celebrate what’s important to you
- 401K - company contribution and match (U.S.)
- Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
- Employee discounts/hotel discounts
- Free financial and health wellness programs
- Tuition Reimbursement
BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.