What are the responsibilities and job description for the Front Desk Agent & Maintenance Helper – Both Full-Time Positions Available position at Best Western Hopkinsville?
To apply, please submit your application through Indeed or contact the hotel at 270-874-2680 and ask for the Manager.
Overview
Join our dynamic team as a Front Desk Agent and Maintenance Helper, where your energy and hospitality expertise will create memorable guest experiences while ensuring the smooth operation of our property. This dual role offers an exciting opportunity to engage directly with guests, provide exceptional customer service, and assist with essential maintenance tasks. Your proactive attitude and attention to detail will help foster a welcoming environment that guests love to return to. Paid position, committed to supporting your growth in the hospitality industry.
Duties
- Greet guests warmly upon arrival, check them in and out efficiently using property management systems (PMS) such as OPERA or similar platforms.
- Handle guest inquiries via phone and in person, providing accurate information about amenities, services, and local attractions with excellent phone etiquette.
- Manage reservations through hospitality reservation systems, ensuring accuracy and guest satisfaction.
- Assist with guest requests, resolve issues promptly, and maintain high levels of customer service problem-solving.
- Conduct routine maintenance checks around the property, addressing minor repairs or reporting larger issues to the appropriate team members.
- Support hotel emergency procedures by responding swiftly to incidents, ensuring guest safety and proper documentation.
- Perform night audit tasks when required, reconciling accounts and preparing reports for management.
- Maintain cleanliness and organization at the front desk area to promote a professional appearance.
- Collaborate with hotel management on guest relations initiatives and special events to enhance overall guest experience.
- Support other operational duties as needed, including assisting with property upkeep and supporting resort activities.
Qualifications
- Previous experience in hospitality management or front desk operations preferred; hotel experience is highly valued.
- Knowledge of hotel management systems such as OPERA or property management systems (PMS).
- Strong customer service skills with a focus on guest relations and problem-solving abilities.
- Multilingual or bilingual skills are a plus for effective client communication in diverse environments.
- Excellent phone communication skills coupled with professional phone etiquette.
- Ability to handle night audit procedures and emergency situations confidently following hotel emergency protocols.
- Experience working in resort settings or with hospitality reservation systems is advantageous.
- Demonstrated ability to work independently and as part of a team in a fast-paced environment.
Join us in creating exceptional experiences for our guests while developing your career in hospitality! We’re dedicated to fostering an inclusive environment where energetic individuals can thrive, learn new skills, and contribute meaningfully every day.
Pay: $11.00 - $14.00 per hour
Expected hours: 25.0 – 40.0 per week
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $11 - $14