Night Auditor

Job description:

We are hiring a front desk agent/night auditor. We are looking for a candidate with a flexible schedule that is able and willing to learn all shifts and to work either shift. PREVIOUS NIGHT AUDITOR EXPERIENCE REQUIRED.

Responsibilities Include, but are not limited to:

The Night is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. The night audit is responsible for the same duties plus the ability to catch mistakes of other shifts and running end of day.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Resolve guest complaints, ensuring guest satisfaction
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Maintain positive guest relations at all times
• Maintain complete knowledge at all times of all hotel features/services and hours of operation
• Obtain assigned bank and ensure accuracy of contracted monies
• Keep bank secure at all times
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette
• Verify registration card information with the guest
• Communicate with other departments such as management, housekeeping, maintenance to ensure a smooth check-in and stay experience for each guest.
• Accept and record wake-up call requests
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Resolve discrepancies on the room status report with Housekeeping
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager
• Correctly process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charge

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• Paid time off

Work Location: In person

Salary : $15